Terms & Conditions

Welcome to the Terms & Conditions page of Anneliese Makes With Love. Here you will find important information regarding our policies and guidelines to ensure a smooth shopping experience.

Please make sure you read this thoroughly before purchasing. 

Information

STORAGE & RETURN OF YOUR INCLUSIONS

 

All inclusions are stored separately in my workroom. Every stone whether gemstones or resin is made by me at my home studio. Your inclusions are accessible to me and only me.

 

 

FEEDBACK & COMPLAINTS

 

I welcome all feedback to improve the business and your customer experience. Any complaints will be dealt with promptly. 

For the speediest response please message me direct on WhatsApp on 

07712510835

Or direct message me on my Facebook page you will find that link at the top of my home page, otherwise its just 

Anneliese Makes With Love. 

 

GUARANTEE 

 

Here at Anneliese Makes With Love i am 100% confident in my products, I hope you are as happy with your finished piece as i was when it was created. If and when it arrives, it has any issues. Please reach out as soon as possible to me. 

 

RING SIZING

 

Please note that i can not be responsible if your ring size doesn't fit it Is your responsibility to get the accurate size of your jewellery..if you are unsure of your ring size you can buy a ring sizer from amazon for a couple of pounds or you can order one from my website direct this can be sent out to you with your ashes collection kit. 

 

REFUNDS & RETURNS 

 

 I can not offer a refund or replacement to cover loss, accidental damage, inappropriate use or wear and tear. 

It is absolutely paramount that the aftercare instructions I provide with every piece are followed..not doing this puts your piece at risk of damage and wear and tear. 

When buying sterling silver 925 you must be aware that tarnishing is possible and is quite Normal over the years and can usually be polished out with the cloth I provide with your piece, like I say you must follow the aftercare advice as I will not give refunds for jewellery that has not been looked after correctly.

 

If you find 925 silver to not be what you want then please Check with me if the piece you like is available in different materials like solid gold. There are lots of my pieces that are available in solid gold. 

I also can get hold of stainless steel items which are non tarnish, hard-wearing metal and hypoallergenic. 

Any queries please reach out I will always strive to get you the perfect piece. 

 

I want you to be happy with your purchase from Anneliese Makes With Love, however as each product is custom made I can only offer a refund if the piece does not match what you have ordered exactly, or, the item is faulty. I am happy to replace and re make the piece if there is a manufacturer issue with the actually jewellery itself. 

 

If you do have any issues relating to the above, please contact me immediately (within 14 days of delivery) to resolve this for you. I may request you to upload photos or return the item back to me. I will provide advice based on each individual circumstance

DELIVERY

 

Although the majority of my orders are completed by post, you are more than welcome to deliver your ashes to me in person in Rawcliffe , York, please get in touch to book an appointment.

 

I will endeavor to complete your order within our published timescale. Which is 3 weeks (from receiving your jewellery).

However, this may be shorter or longer depending on several factors and is NOT a guarantee I will always contact you to give you a better idea of Time scale once ordered as I have to work with the wholesalers posting out times. There is a considerably longer wait for solid gold items as they are made to order and some come from overseas. A rough estimate currently is around 6- 8 weeks for gold and much less around up to 4 weeks for sterling silver to arrive to me then a three week window for me to actually make your piece.  

All orders are sent back out to you by Royal mail delivery tracked and signed, including any remaining ashes/hair etc these will be returned to you also. 

All prices include postage. 

Contact Us

Have any questions or concerns? Feel free to reach out to us.